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Enable Click to Dial on new Polycom firmware

    Updated:
    1 min read

    Overview: If your Polycom phone has software version above 5.0 you will need to go through the following steps to ensure click to dial will function as expected

    • Update the Web Configuration on your Polycom phone by navigating to: Settings > Advanced > Administration Settings > Web Server Configuration and then change Web Config Mode to HTTP/HTTPS.
    • Download the necessary certificates from the Polycom website. You will need these certificates:
      • Polycom Root CA
      • Polycom Equipment Policy CA
      • Polycom Equipment Issuing CA 2 The certificates will need to be installed and trusted by your computer.
    • Install the certificates. On Mac OSX:
      • Double-click the downloaded .crt file. Keychain Access will open.
      • Double-click the certificate name in Keychain Access. Change the “When using this certificate field” to Always Trust.
      • Close the window. You will have to type in your password to confirm.
      • Repeat for each certificate.
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    On Windows:

    • Open the Google Chrome settings by going to chrome://settings
    • Scroll to the bottom of the page and click “Show Advanced Settings”
    • Under HTTPS/SSL click Manage Certificates
    • In the Windows that opens, click Import to open the Certificate Import Wizard and click next.
    • Click Browse and locate the “Polycom Root CA” and click next.
    • Choose the option for “Place certificates in the following store” and click Browse
    • Choose the “Trusted Root Certification Authorities” folder. Click Next and then click Finish.
    • Repeat steps d through g for the “Polycom Equipment Policy CA” and “Polycom Equipment Issuing CA 2” certificates. These should be placed in the “Intermediate Certificate Authorities” folder.
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    • Open the Polycom web interface by going to https://IP_ADDRESS and navigate to 
      • Settings > Network > TLS > TLS Applications > Common Name Validation and remove the checks next to Provisioning and SIP.
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    • Go to our Click to Dial Test Page and test click to dial! If we are unable to communicate with your phone a new tab will be opened that points to your phone’s IP address. You will need to click Advanced > Proceed to IP_ADDRESS.
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    • Click to dial is now configured and ready for you to test.


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