Configure Tenfold App Default Settings to use a Firebase proxy

Symptoms that Firebase access is blocked

Your access to Firebase may be blocked if you observe that the Tenfold UI does not respond at all.

Verify the cause of the problem

To check if Google access is the problem, first attempt to ping the Google domain:

ping www.google.com

If you receive a reply, then you have access to the Google domain.

If ping does not work, also check if you are able to telnet to a port on a Google server (in case there is an issue with ping on your network):

NOTE: Some systems require that you install a telnet client (including most versions of Windows).

telnet www.google.com 443

NOTE: You do not need to log in; just see if you are able to connect to the port.

If you connect to the port (the "connecting to..." text disappears), then you have access to the Google domain.

If both ping and telnet tests show you are unable to connect to the Google domain, access may be blocked by your firewall. Contact Tenfold Support and someone will help you verify that Firebase API access is the issue.

If Support confirms the issue is accessing Firebase APIs, contact your network administrator or IT department to see if there is a way to resolve the issue using your company's policies, such as asking for an exception for a range of IP addresses.

Enable the proxy

If you are unable to resolve the access issue using other methods, you can configure Tenfold to use the Firebase real-time proxy as follows:

Admin-level setting in Tenfold Dashboard

User-level setting in the Tenfold UI