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Authorize Tenfold Cloud to read call transcripts from Avaya Conversational Intelligence

    Updated:
    1 min read

    This section is for informational purposes only. Work with your Avaya Account Team to ensure that your ACI instance is configured to monitor the appropriate projects and agents.

    • Navigate to Avaya Conversational Intelligence Dashboard, located at https://app.aci.avaya.com/api/admin.
    • Go to ACL Groups.
    • Create a new group.
    • In GROUP DETAILS, give the group a name (example: test group). Select All projects and All agents.
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    • In API KEYS, generate a new API key. Give the key a name (example: Tenfold key). 
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    • Copy the key.
    • In Tenfold Dashboard, go to Avaya Conversational Intelligence and paste the key in ACI API Key field.
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    • Click Save.



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