LivePerson strives to provide the best in class support and provide technical assistance to remove any obstacles in our customer's production environment, ensuring their business is running smoothly.

LivePerson provides 24/7 live messaging support with immediate response, just choose your preferred method to contact us!

Messaging with Support

This channel is specifically useful for high priority issues that requires immediate attention. Messaging is available to everyone and is highly recommended.

How to message with Support

  1. Log into the LiveEngage.
  2. Expand the Connection Area by clicking the three 3 vertical dots on the right of the browser.
  3. Click on the message icon to contact Liveperson
  4. Start messaging

Open a ticket

This only applies to eligible customers as part of their CSO package.

Only Agent Managers and Administrators can open a ticket.

How to open a ticket

  1. Log into the LiveEngage.
  2. Expand the Connection Area by clicking the three 3 vertical dots on the right
    of the browser.
  3. Click on Technical support cases (case icon) and then click on 'create new case'.

Before contacting Support, check out the Troubleshooting section of the knowledge center as it may have the answer to your question.