Week of September 13th

New updates: Web Tag Hook

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Consumer Web Messaging


The Web Tag (or lpTag) provides ‘Hooks’ that allow a brand website JavaScript function/callback to be invoked to “interfere” with certain events. A new web tag hook is now available that allows you to dynamically inject custom welcome messages into your web conversations. This could be used, for example, to provide a personalized welcome message based on the user’s browser session or location.

Along with custom text, quick replies can be included to prompt the user for a specific response. Please visit our developer center for more information on how to implement this feature on your website.