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Week of June 22

Support for AI Annotation Management

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

AI Annotator

Features

Annotation Management - seamlessly turn agent annotations into intents

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Annotation Management platform revolutionizes the way agent annotations are accepted into intents.

Users (such as bot tuners) are now able to modify the selected domain or intent and accept the message to that intent directly from the annotations list with a click of a button. If users find a customer message redundant, they are able to archive it by marking the annotation as not required or too ambiguous, allowing users to easily manage annotations, quickly enrich intents and create better experiences for customers.

The Annotation Management is located in the optimize tab and is part of Intent Manager in Conversational AI.