These release notes are for the Week of August 17th. You can view them at this location as well.


These release notes include new features arriving August 2020. Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication.

Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Advanced filters in Intent Manager

Type: New functionality (Intent Manager v1.4)

Add multiple filters with advanced AND/OR search criteria. There is also filter options for "includes, excludes, exists and not exists" features.

New navigation in Intent Manager

Type: Enhancement (Intent Manager v1.4)

Improved menu layout and alignment with Conversational Cloud products

Semantic search in Intent Manager

Type: Enhancement (Intent Manager v1.4)

Quickly find similar messages through the discovery feature using machine learning

Chat Support for Intent Manager

Type: Enhancement (Intent Manager v1.4)

View and analyze consumer intents for Web Chat customers.

Bug fixes

Type: Bug fix (Intent Manager v1.4)

  • Improve Google Analytics
  • Max itents counter in tooltip displaying incorrect value
  • Undefined intents showing invalid classification
  • Prevent downloads from chrome browser being blocked
  • Pagination issue with Messages with Intent table

Type: New functionality (Mobile SDK)

Users using the enhanced Agent Workspace have the ability to share hyperlinks with consumers during a messaging conversation. Now, they can share it with consumer's that are messaging over the Mobile SDK.

How to enable

Please click here for intructions on how to enable

Please note the “Link Preview” will be disabled if Hyperlink in messaging is enabled and Hyperlink in messaging from consumer to agent is not supported.

Secure Element Encryption

Type: New functionality (Mobile SDK)

The SDK now performs all encryption through the system Secure Encryption Element (hardware-backed Android Keystore) on devices running Android 6.0 and higher.

How to enable To take advantage of the new encryption process on existing installations, each Host App instance should call logout() and then log back in after upgrading to this version of the SDK or later.

Optimized the logout process

Type: Bug fix (Mobile SDK)

Logout time has been decreased with this optimization.

Customizable Enter key actions of input keyboard

Type: Bug fix (Mobile SDK)

“Enter” key can’t move the cursor to a new line for some input methods (on Samsung keyboard or SwifKey Keyboard -Huawei). To fix it, we provided a new configuration “enable_ime_options_action_send” to set the behavior of the keyboard action key. Brands can choose to set the keyboard “enter” to add a new line or to send a message.

How to enable Use the new configuration on SDK “enable_ime_options_action_send”

KeyStore exception when initializing the SDK

Type: Bug fix (Mobile SDK)

Fixed a bug which would report Keystore Exceptions due to use of an old API on devices running Android P.

"sc_buttonElement_text_color" not working, always take "sc_textElement_text_color" (only on SDK 5.3.0)

Type: Bug fix (Mobile SDK)

On SDK version 5.1.0, the sc_textElement_text_color" is used for both text element and button element in structured content. The bug was fixed so that the button element will be taken from "sc_buttonElement_text_color".

Update JSON Schema in Denver

Type: Feature (Denver 5.18)

Available to all customers? Yes

The chat platform is currently not using the latest JSON schema, so does not support the latest structured content elements. This task made sure that the JSON schema is updated to support the missing content elements.

Credit card masking in chat

Type: Feature (Denver 5.18)

Available to all customers? Yes

Credit card masking doesn't always work in chats. One of the reasons is due to the regexes that contain periods. This task fixes that problem to mask any credit card or patterns with regexes that contain periods. Another scenario happens on emails. The problem is that the empty regex patterns cause an unexpected issue where spaces are masked on emails. This task also solves the problem of masking the spaces in emails.

Conversational Cloud shows phone numbers and email addresses when they are NULL in Web History

Type: Feature (Denver 5.18)

Exclude Bots from Auto Disable policy by default

Type: Bug Fix (Denver 5.18)

Available to all customers? Yes

Description: Messaging bots that do not use chat may be disconnected under the “Auto disable policy” configured for each brand. The solution was to exclude all bots, messaging and chat, from this policy. This fix was released in Denver 5.15. The default setting for the solution was “off” such that there was no change in behavior before and after the deployment. We are now setting the default for the solution as “on” so that all customers by default will have their bots excluded from the “Auto disable policy.”

Final warning for chat fires at incorrect time

Type: Bug Fix (Denver 5.18)

Available to all customers? Yes

When setting a time for final warning auto message for chat, the actual time being triggered is the time from fair warning. This task is to fix this issue. The chat platform should send the final warning message at the appropriate time interval, while retaining the auto close functionality.

The fix for this bug uses the correct time intervals for both fair and final warning chat messages.

Cannot save the Form Name at Secure Forms in Admin Console - with Thai language (CO-2612) [External]

Type: Bug Fix (Denver 5.18)

Available to all customers? Yes

The Secure Forms page in Admin Console shows the error when using Thai language in the Form Name. This task is to fix that issue. Keep in mind that this is currently turned on for FAST RETAILING CO., LTD. - APAC Clone Account (80009014). Please talk to the Support team to turn this on fully.

Tags: