These release notes include new features arriving October 2021. Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication.

Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Agent App - v2.7.6

Type: New Feature [Agent App]

Channels:

Web Messaging Mobile App Messaging Twilio Facebook Messenger ABC Line Google RCS Google My Business WhatsApp Business CM WeChat Chat
Yes Yes No Yes Yes Yes No No Yes No No No

Availability: All brands.

Description

Agent App v2.7.6 includes:

  • Page navigation widget
  • Page SDEs
  • Ringing conversations now play sound on tablets
  • Japanese localization

Enablement

Search for LivePerson Agent App on the Google Play Store or Apple App Store and download the app.

Agent App on Apple App Store

Agent App on Google Play Store

Upgrade button on the Releases page in Conversation Builder is disabled for some brands

Type: Fix [Conversation Builder]

Channels: Impact all channels

Availability: All brand

Description

In Release 2021_10.0 of Conversation Builder, we introduced an underlying change that can result in the disablement of the Upgrade button on the Releases page for some, but not all, brands. This existing feature allows you to upgrade bots to new releases.

Enablement

If you find that your Upgrade button is disabled in Conversation Builder, you can enable it by doing the following:

  1. Access the Bot Accounts application.
  2. Select your organization name.
  3. On the Account Details page, toggle any setting on and then off. Or, toggle any setting off and then on. Any setting will suffice; it’s just necessary that you toggle a setting.
  4. Log out of Conversational Cloud, then log back in. In Conversation Builder, the Upgrade button is now enabled for use.

Note: This issue will be automatically resolved in the next release of Conversation Builder.

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