These release notes include new features arriving November 2020. Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication.

Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

[GBM] Multiple Google Business Messaging connectors

Type: Enhancement [GBM 3.23.0]

Brands are now able to configure multiple GBM agents aka multiple GBM connectors to one single parent account in the Conversational Cloud. This will also allow the brands to open multiple conversations with the same consumer using one Conversational Cloud account.

Please note: This feature requires backend enablement. Please contact your LivePerson representative for more information.