These release notes include new features arriving to LiveEngage during March 2020. Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication.

Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

[Webhooks retry mechanism] - Long time resiliency against unhealthy client endpoints

New functionality

An endpoint, to which webhooks sends events, might fail to respond because of multiple reasons. For example, the endpoint may experience connectivity issues, it may be down for temporary maintenance etc. For short term failures lasting less than 2.5 minutes, there is a retry mechanism. For longer down times, a new retry mechanism is introduced which lasts up to 3 days.

To enable, please contact your LivePerson account team.