These release notes include new features arriving July 2020. Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication.

Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Support Handoff and EndDialog Activity from MS

Type: New feature (Bot Connectors 2.21)

Available to all customers? Y

This feature adds support for the MS activity HANDOFF which will transfer the conversation to the provided skill and also END_CONVERSATION type, which closes the current conversation.

Add support for OAuth login for Public API

Type: New feature (Bot Connectors 2.21)

Available to all customers? Y

With this feature it is now possible for a customer to login via app key and app secret instead using login name and password. This allows customers with SSO solutions to utilize the Public API via a dedicated Bot Agent.

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