These release notes include new features arriving to LiveEngage during April 2020. Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication.

Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Maven Workspace Dark Theme

Type: Enhancement (Maven AI)

Maven Workspace will now follow the theming configuration from LiveEgage, and support both light and dark theme. !(img/RNMaven1.png)

New GUI Based Context Attribute Editor

Type: Enhancement (Maven AI)

Brands can now use UI based tools to setup Static and FaaS attributes in Context Warehouse. The New UI also simplifies connecting to Live Person Functions, as all available functions are now automatically available in a drop down.

Create Static Attributes:

Create FaaS attributes. Integration with LivePerson Functions to show available functions in a drop down.

Maven Integration with Intent Builder

Type: Enhancement (Maven AI)

Intents built using Intent Builder are now available in the Maven Context warehouse to easily build intent based routing policies

New GUI based Policy Editor

Type: New feature (Maven AI)

Brands and Maven Workspace users can now use a set of UI based tools to build routing policies without the need to understand scripting.

New Maven Template for Conversation Builder

Type: New feature (Maven AI)


Type: Enhancement

Brands can add an unlimited number of email addresses to LiveEngage and even route each email address to a different skill. For example, you can route info@, support@ and sales@ to different skills, allowing specialized bots and agents to handle your email interactions.

This feature is now generally available in Email Connect. Click Add Email at the upper right of your screen and complete the setup steps. You may repeat this process for an unlimited number of email addresses.