These release notes include new features arriving to LiveEngage during June 2019. Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication.

Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Data Transporter Custom Filename

Type: Enhancement

Web Messaging Mobile App Messaging Twilio Facebook Messenger ABC Line Google RCS Google My Business WhatsApp Business CM WeChat Chat
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

To give brands greater control over file names generated by the Data Transporter, a new option has been added to allow brands to specify a custom file name that can be made up of static text or dynamic elements. The feature is available for existing or new Data Transporter customers)

How to enable

Navigate to the ACCOUNT section in the Data Transporter application, click on the FORMATTING tab, then select default or custom filename. If custom filename is chosen, you can select up to four filename parts, each of which can be a dynamic field or custom text.

Dependencies

Must be a Data Transporter customer - contact your account manager

Screenshots

Data Transporter Custom Concatenation Delimiter

Type: new feature

Web Messaging Mobile App Messaging Twilio Facebook Messenger ABC Line Google RCS Google My Business WhatsApp Business CM WeChat Chat
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

To give brands greater control over how data is concatenated in files generated by Data Transporter, a new option has been added to allow brands to choose their preferred delimiter from a list of delimiters. This feature is available for existing or new data transporter customers.

How to enable

Navigate to the ACCOUNT section in the Data Transporter application, click on the FORMATTING tab, then select default or custom Data Concatenation Delimiter. If custom delimiter is chosen, you can select from a list of delimiters that you wish to be used.

Dependencies

Must be a Data Transporter customer - contact your account manager

Screenshots