LiveEngage is now seamlessly integrated into Line, offering your brand the opportunity to tap into the millions of consumers connecting on it. Set up is easy and allows your agents to create ongoing connections with valuable customers right away; to onboard Line to your account, please contact your LivePerson account team.

Why use Line to connect with your consumers?

  • Direct access to the millions of consumers — There are more than 217 million monthly active users on Line. Be where your customers are and start connecting with them on the channel of their choice.
  • Line application available for every smartphone — The Line app is accessible to every one of your customers, whether they’re using iOS or Android.
  • Be where your consumers need you — By adding a QR code to an invoice, email or advert, brands can allow consumers to initiate a conversation with an agent via Line.
  • Easy bot integrations — Bots can offer service and sales assistance to customers directly through Line, with seamless transition to a human agent available as and when required.
  • Enriched messaging experience — Our Sticker web application, combined with a specialized widget in the agent workspace, mean agents can create a friendly and familiar atmosphere in the conversation by sending and receiving stickers.

How conversations start

By adding a QR code to an invoice, email or advertisement, brands can allow consumers to initiate a conversation with an agent via Line right away, ensuring you’re ready to offer support exactly when they need you.

Note: Due to a Line limitation, the Line connector is only available for accounts in APAC.