Tutorial | LivePerson Knowledge Center

Getting started
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  - Social Messaging user guide
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  - Getting started tutorials
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Contact center management
Agent & Manager Workspace
- Agent tools for messaging
  - Enhanced Agent Workspace for messaging
  - Agent Workspace for messaging
- Manager tools for messaging
  - Manager Workspace for messaging
- Agent tools for live chat
  - Agent Workspace for live chat
  - CoBrowse for live chat
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  - The all agents list
  - Web history
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- Agent app
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Data & reporting
- Reporting metrics
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    - Real time data for messaging
    - Real time messaging dashboard
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- Live chat
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- Analytics Builder
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- Performance Optimizer
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  - Performance Optimizer user guide
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What's new
Release notes
- Latest Release Notes
- 2021
  - March
    - Week of March 1st
  - February
  - January
    - Week of January 25th
    - Week of January 18th
- 2020
  - December
  - November
    - Week of November 2nd
    - Week of November 9th
  - October
    - Week of October 5th
    - Week of October 19th
  - September

Tutorial

Messaging

Jump to

Tutorial

Check out the video below for a comprehensive tutorial of the enhanced agent workspace.

Missing something?

We'd be happy to hear from you. You can open an issue if you find anything that needs correcting or submit a request for a document you think is missing. You might also want to check our Developers' Community for more in depth documentation.