Tutorial | LivePerson Knowledge Center

CASEY

Getting started
Messaging channels
- Web Messaging
- App Messaging
- Messaging connectors overview
- SMS
- Apple Business Chat
  - Overview
  - Setting Up Apple Business Chat
- Facebook Messenger
- Google RCS Business Messaging
- Google My Business
- Google Business Messages
- WhatsApp Business
- Social Messaging
  - Social Messaging overview
  - Social Messaging user guide
- EmailConnect
- LINE connector
- WeChat Business
- Live chat
  - Add live chat to your website
  - Displaying chat engagements
- Proactive Messaging
  - Proactive Messaging overview
  - Proactive Messaging user guide
- Rich Conversations
- Messaging channels capabilities comparison
AI, bots & automation
- Conversational AI
- How bots work with LivePerson
- Third Party Bot Connectors
- Conversation Orchestrator
- Conversation Builder
- LivePerson Intent Analyzer
- Post-conversation surveys
Contact center management
Agent & Manager Workspace
- Agent tools for messaging
  - Enhanced Agent Workspace for messaging
  - Agent Workspace for messaging
- Manager tools for messaging
  - New Manager Workspace for messaging
  - Other manager tools for messaging
    - The messaging agents list
    - All Conversations
  - Hiring agents for messaging success
- Agent tools for live chat
  - Agent Workspace for live chat
  - CoBrowse for live chat
- Manager tools for live chat
  - The all agents list
  - Web history
- Workspace configuration
- Agent app
  - iOS user guide
  - Android user guide
Data & reporting
- Reporting metrics
- Messaging
  - Real time data
    - Real time data for messaging
    - Real time messaging dashboard
  - Messaging dashboards
  - Messaging conversation segments
- Live chat
- Meaningful Conversation Score (MCS)
- Analytics Builder
- Engagement attributes
- Analytics
- Insights
Admin & settings
- Product renaming overview
- Advanced security features
- Create and manage users
- Skills & groups
- Permissions
  - Profiles
  - Restricted LPA access
- Set the time zone
- Supported languages
- System requirements
Security & regulations
- Security
- LivePerson disaster recovery
- LivePerson support policy
- SameSite Cookies Chrome 80
- LivePerson Cookies
- HIPAA compliance
- Secure forms
  - Secure forms for messaging user guide
  - Secure forms for chat user guide
- Login
  - SSO unified login
  - Multi-factor authentication
    - Overview
    - User manual
- Accessibility policy
- Audit trail
Developer tools
- Open platform
- LivePerson Functions
  - Overview
  - Terms of Use

What's new
Release notes
- Latest Release Notes
- 2020
  - September
  - August
  - July
  - June
  - May
  - April

Tutorial

Messaging

Jump to

Tutorial

Check out the video below for a comprehensive tutorial of the enhanced agent workspace.

Missing something?

We'd be happy to hear from you. You can open an issue if you find anything that needs correcting or submit a request for a document you think is missing. You might also want to check our Developers' Community for more in depth documentation.