Tutorial | LivePerson Knowledge Center

Getting started
Messaging channels
- Web Messaging
- App Messaging
- Messaging connectors overview
- SMS
- Apple Business Chat
- Facebook Messenger
- Google
- WhatsApp Business
- Instagram
- LINE connector
- WeChat Business
- Social Messaging
- Email Connect
- Connect to Messaging
- Live chat
  - Add live chat to your website
  - Displaying chat engagements
- Proactive Messaging
  - Proactive Messaging overview
  - Proactive Messaging user guide
- Rich Conversations
- Messaging channels capabilities comparison
AI, bots & automation
- Conversational AI
- How bots work with LivePerson
- Third Party Bot Connectors
- AI Annotator
- Conversation Orchestrator
- Conversation Builder
  - Conversation Builder overview
  - Getting started tutorials
- LivePerson Intent Manager
- Post-conversation surveys
Contact center management
Agent & Manager Workspace
- Agent tools for messaging
  - Enhanced Agent Workspace for messaging
  - Agent Workspace for messaging
- Manager tools for messaging
  - Manager Workspace for messaging
- Agent tools for live chat
  - Agent Workspace for live chat
  - CoBrowse for live chat
- Manager tools for live chat
  - The all agents list
  - Web history
- Workspace configuration
- Agent app
  - Agent app user guide
Data & reporting
- Reporting metrics
- Messaging
  - Real time data
    - Real time data for messaging
    - Real time messaging dashboard
  - Messaging dashboards
  - Messaging conversation segments
- Live chat
- Meaningful Conversation Score (MCS)
- Analytics Builder
- Engagement attributes
- Performance Optimizer
  - Performance Optimizer overview
  - Performance Optimizer user guide
- Analytics
  - Advanced messaging dashboard user guide
  - Data Transporter user guide
- Insights
Admin & settings
- Management Console overview
- Product renaming overview
- Advanced security features
- Create and manage users
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  - Restricted LPA access
- Set the time zone
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- System requirements
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  - Secure forms for messaging user guide
  - Secure forms for chat user guide
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Developer tools
- Open platform
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What's new
Release notes
- Latest Release Notes
- 2021
  - May
    - Week of May 3rd
    - Week of May 10th
  - April
    - Week of April 5th
    - Week of April 19th
  - March
  - February
  - January
    - Week of January 25th
    - Week of January 18th
- 2020
  - December

Tutorial

Messaging

Jump to

Tutorial

Check out the video below for a comprehensive tutorial of the enhanced agent workspace.

Missing something?

We'd be happy to hear from you. You can open an issue if you find anything that needs correcting or submit a request for a document you think is missing. You might also want to check our Developers' Community for more in depth documentation.