Tutorial | LivePerson Knowledge Center

CASEY

Getting started
Messaging channels
- Web Messaging
- App Messaging
- Messaging connectors overview
- SMS
- Facebook Messenger
- Google RCS Business Messaging
- Google My Business
- Google AdLingo
- WhatsApp Business
- Social Messaging
  - Social Messaging overview
  - Social Messaging user guide
- EmailConnect
- LINE connector
- WeChat Business
- Live chat
  - Add live chat to your website
  - Displaying chat engagements
- Proactive Messaging
  - Proactive Messaging overview
  - Proactive Messaging user guide
- Rich Conversations
- Messaging channels capabilities comparison
AI, bots & automation
- Conversational AI
- How bots work with LivePerson
- Third Party Bot Connectors
- Conversation Orchestrator
- Conversation Builder
- Intent Analyzer
- Post conversation survey bot
Contact center management
Agent & Manager Workspace
- Agent tools for messaging
  - Enhanced Agent Workspace for messaging
  - Agent Workspace for messaging
- Manager tools for messaging
  - New Manager Workspace for messaging
  - Other manager tools for messaging
    - The messaging agents list
    - All Conversations
  - Hiring agents for messaging success
- Agent tools for live chat
  - Agent Workspace for live chat
  - CoBrowse for live chat
- Manager tools for live chat
  - The all agents list
  - Web history
- Workspace configuration
- Agent app
  - iOS user guide
  - Android user guide
Data & reporting
- Reporting metrics
- Messaging
  - Real time data
    - Real time data for messaging
    - Real time messaging dashboard
  - Messaging dashboards
  - Messaging conversation segments
- Live chat
- Meaningful Conversation Score (MCS)
- Analytics Builder
- Engagement attributes
- Analytics
  - Advanced messaging dashboard user guide
  - Data Transporter user guide
- Insights
Admin & settings
- Product renaming overview
- Advanced security features
- Create and manage users
- Skills & groups
- Permissions
  - Profiles
  - Restricted LPA access
- Set the time zone
- Supported languages
- System requirements
Security & regulations
- Security
- LivePerson disaster recovery
- LivePerson support policy
- SameSite Cookies Chrome 80
- LivePerson Cookies
- HIPAA compliance
- Secure forms
  - Secure forms for messaging user guide
  - Secure forms for chat user guide
- Login
  - SSO unified login
  - Multi-factor authentication
    - Overview
    - User manual
- Accessibility policy
- Audit trail
Developer tools
- Open platform
- LivePerson Functions
  - Overview
  - Terms of Use

What's new
Release notes
- Latest Release Notes
- 2020
  - July
    - Week of July 13th
  - June
  - May
  - April
  - March
    - Week of March 23rd
    - Week of March 2nd
  - February
  - January
- 2019
  - December
  - November
    - Week of November 25th
    - Week of November 18th

Tutorial

Messaging

Jump to

Tutorial

Check out the video below for a comprehensive tutorial of the enhanced agent workspace. You can also view the video directly at this link.

Missing something?

We'd be happy to hear from you. You can open an issue if you find anything that needs correcting or submit a request for a document you think is missing. You might also want to check our Developers' Community for more in depth documentation.