To save you time - there are seven hotkeys configured on your workspace for some of the most common tasks. To use a hotkey, simply press the key combination as shown below.

ACTION HOTKEY
Move to next conversation Alt + Shift + M
Deselect conversation Alt + Shift + U
Copy as plain text Alt + Shift + Y
Return to queue Alt + Shift + Q
Transfer conversation Alt + Shift + R
Close conversation Alt + Shift + W
Accept conversation Alt + Shift + N
Takeover conversation Alt + Shift + O
Leave conversation Alt + Shift + I
Logout from Conversational Cloud Alt + Shift + L
Change status Alt + Shift + S
Send private message Alt + Shift + P